Unlock the future of property management with our comprehensive course designed for experienced managers. Learn to create a digital management system that integrates tenant screening, maintenance requests, and payment processing, enhancing operational efficiency and tenant satisfaction.

Transform Property Management - Course to Digital Solutions

# Transform Your Property Management with Digital Solutions!

Embark on a revolutionary journey to redefine property management through cutting-edge technology. This course is tailored for experienced property managers ready to transcend traditional practices by designing a comprehensive digital property management system. You will acquire the skills to integrate essential functionalities like tenant screening, maintenance requests, and payment processing, all aimed at elevating operational efficiency and tenant satisfaction. Prepare to challenge the status quo and emerge as a pioneer in the digital transformation of property management.


### Who is it for?

If you're an experienced property manager feeling overwhelmed by the complexities of traditional management methods, you're in the right place! This course is tailored for professionals like you who are eager to adopt modern digital solutions.

- Experienced property managers
- Real estate investors looking for tech integration
- Maintenance teams aiming for efficiency

**Recommended skill level: Intermediate property managers seeking digital solutions.**


### Prerequisites

Don't worry, the journey begins with a solid foundation!

- 📝 Basic understanding of property management principles
- 💻 Familiarity with traditional property management software
- 🤝 Experience in managing tenant relationships
- 🔍 Willingness to learn and adapt to new technologies
- 📊 Analytical skills to assess property needs

### What's inside

Get ready to dive into a comprehensive curriculum designed to elevate your property management skills!

- Understanding the Digital Landscape
- Defining Property-Specific Needs
- Architecting the Future
- Prototyping for Success
- Ensuring Quality and Reliability
- Deployment and User Training

**Interactive Quizzes**

Each module includes quizzes to reinforce your learning and ensure understanding of key concepts.

**Homework**

Assignments are designed to apply your knowledge practically, including analyzing software solutions and creating a digital prototype.

**Practical Project**

Design a digital property management system that integrates tenant screening, maintenance requests, and payment processing, creating a prototype that meets specific property needs.

**Before You Start**

Before you start, ensure you have the necessary prerequisites and a willingness to embrace technology!

**Books to Read**

Recommended readings will be provided to enhance your understanding of property management software and technology.

**Glossary**

A glossary will be available to help you familiarize yourself with key terms and concepts.


### What will you learn

By the end of this course, you will have mastered the skills needed to revolutionize property management.

- Master the design and implementation of a digital property management system.
- Integrate tenant screening, maintenance requests, and payment processing into a cohesive platform.
- Develop user-friendly interfaces that enhance tenant experiences.

**Time to complete this course: 8 weeks, with 15-20 hours of dedicated study per week.**


### Join the digital revolution in property management today!

Familiarity with property management concepts is crucial, as this course builds on these principles to integrate technology effectively.

Basic Understanding of Property Management Principles

Understanding traditional software tools will help you identify gaps and areas for improvement in your digital management system.

Familiarity with Traditional Property Management Software

Your experience with tenants will inform how you design user-friendly interfaces that enhance communication and satisfaction.

Experience in Managing Tenant Relationships

## Transform Your Property Management with Digital Solutions!

Embark on a revolutionary journey to redefine property management through cutting-edge technology. This course is tailored for experienced property managers ready to transcend traditional practices by designing a comprehensive digital property management system. You will acquire the skills to integrate essential functionalities like tenant screening, maintenance requests, and payment processing, all aimed at elevating operational efficiency and tenant satisfaction. Prepare to challenge the status quo and emerge as a pioneer in the digital transformation of property management.

### Who is it For?
If you're an experienced property manager feeling overwhelmed by the complexities of traditional management methods, you're in the right place! This course is tailored for professionals like you who are eager to adopt modern digital solutions.
- **Skill Level:** Intermediate property managers seeking digital solutions.
- **Audience:** Experienced property managers, real estate investors looking for tech integration, maintenance teams aiming for efficiency.

### Prerequisites
Don't worry, the journey begins with a solid foundation!
- Basic understanding of property management principles
- Familiarity with traditional property management software
- Experience in managing tenant relationships
- Willingness to learn and adapt to new technologies
- Analytical skills to assess property needs

### What's Inside?
Get ready to dive into a comprehensive curriculum designed to elevate your property management skills!
- **Modules:** Understanding the Digital Landscape, Defining Property-Specific Needs, Architecting the Future, Prototyping for Success, Ensuring Quality and Reliability, Deployment and User Training.
- **Quizzes:** Each module includes quizzes to reinforce your learning and ensure understanding of key concepts.
- **Assignments:** Designed to apply your knowledge practically, including analyzing software solutions and creating a digital prototype.
- **Practical Project:** Design a digital property management system that integrates tenant screening, maintenance requests, and payment processing, creating a prototype that meets specific property needs.
- **Before You Start:** Ensure you have the necessary prerequisites and a willingness to embrace technology!
- **Books to Read:** Recommended readings will enhance your understanding of property management software and technology.
- **Glossary:** A glossary will help you familiarize yourself with key terms and concepts.

### What Will You Learn?
By the end of this course, you will have mastered the skills needed to revolutionize property management.
- Master the design and implementation of a digital property management system.
- Integrate tenant screening, maintenance requests, and payment processing into a cohesive platform.
- Develop user-friendly interfaces that enhance tenant experiences.

### Time to Complete
8 weeks, with 15-20 hours of dedicated study per week.

Join the digital revolution in property management today!

An integrated software platform designed to streamline property management tasks such as tenant screening and maintenance requests.

The process of evaluating potential tenants through background checks, credit checks, and rental history to ensure reliability.

A system that allows tenants to report issues needing attention, facilitating efficient communication between tenants and property managers.

The method of handling rent payments electronically, ensuring timely transactions and record-keeping.

The overall experience a user has when interacting with a digital system, focusing on ease of use and satisfaction.

The structural design of a digital system, detailing how components interact and function together.

The process of structuring a database to efficiently store and manage property and tenant information.

Involving key parties, such as tenants and property owners, in the decision-making process for system design.

Creating a preliminary model of the digital management system to test and refine functionalities before full deployment.

A systematic process to ensure the digital system meets specified requirements and is free of defects.

The process of launching the digital management system for use by property managers and tenants.

Educating users on how to effectively use the new digital management system to ensure smooth adoption.

The process of determining which functionalities are most important based on stakeholder feedback.

A digital method for tenants to sign documents, facilitating quicker transactions and agreements.

Storing data on remote servers accessed via the internet, providing scalability and accessibility.

The practice of analyzing data collected from the management system to improve decision-making and operations.

The process of combining different software components or systems to work together seamlessly.

Fictional characters created based on user data to guide system design and feature development.

Evaluating the system's user interface by observing real users as they interact with the prototype.

A record of a tenant's previous rental agreements and payments, used in the screening process.

Assessing the financial advantages of implementing a digital management system against its costs.

The process of choosing appropriate tools and platforms for developing the digital management system.

A flexible project management approach that emphasizes iterative development and collaboration.

Creating the visual layout and interactive elements of the digital management system for optimal user engagement.

The ability of the digital management system to consistently perform its intended functions without failure.

The property management software landscape is vast and varied, with numerous solutions catering to different aspects of property management. Understanding the features and functionalities of these tools is crucial for property managers seeking to enhance their operations.

Some of the leading property management software solutions include Yardi, AppFolio, and Buildium. Each of these platforms offers a unique set of features tailored to specific needs. For instance:
- **Yardi**: Known for its comprehensive suite that includes accounting, tenant screening, and maintenance management.
- **AppFolio**: Focuses on user-friendly interfaces and mobile accessibility, making it popular among smaller property managers.
- **Buildium**: Offers robust tenant and lease tracking functionalities, along with online payment options.

To effectively compare software solutions, property managers can utilize several techniques:
- **Feature Comparison Matrix**: Create a matrix that lists software features against each solution, allowing for quick visual comparisons.
- **User Reviews Analysis**: Analyze reviews on platforms like G2 and Capterra to understand real-world user experiences.

User experience (UX) is a critical factor in software effectiveness. Here are methods to evaluate UX:
- **Usability Testing**: Conduct tests with actual users to observe how they interact with the software.
- **Surveys and Feedback Forms**: Collect user feedback on their experiences and pain points.

Real-world reviews provide invaluable insights into software performance. When analyzing reviews, consider:
- **Common Complaints**: Identify recurring issues mentioned by users; these can indicate software weaknesses.
- **Success Stories**: Highlight positive experiences that showcase how the software has improved operations for other property managers.

🛑 **Common Pitfall**: Avoid relying solely on vendor marketing materials. Always seek user reviews and real-world experiences to get a balanced view of software effectiveness.

Identifying Potential Gaps for Innovation

After evaluating existing solutions, it's crucial to identify gaps. Look for areas where current software fails to meet user needs, such as:
- **Integration Issues**: Many software solutions operate in silos, lacking seamless integration with other tools.
- **Customization Limitations**: Some platforms do not allow for sufficient customization to meet unique property needs.

Conduct a comparative analysis of at least three property management software solutions. Create a feature comparison matrix and summarize your findings in a report.

This exercise will help you develop critical evaluation skills essential for selecting the right software for your digital management system.

Homework: Software Evaluation Report

Navigating the Software Jungle: An Overview of Property Management Solutions

Software Solutions Quiz

User experience (UX) is not just a buzzword; it's the backbone of successful software. A system that is difficult to navigate can frustrate users, leading to decreased tenant satisfaction and operational inefficiencies. In this lesson, we will explore various usability testing methods, strategies for collecting user feedback, and how to analyze user personas to enhance your software's effectiveness.

Usability testing is essential for identifying how real users interact with your software. It allows you to observe their behavior, gather insights, and make necessary adjustments before full deployment. Here are some common usability testing methods:

Moderated Usability Testing: In-person or remote sessions where a facilitator guides users through tasks.

Unmoderated Usability Testing: Users complete tasks independently, providing insights into their natural behavior.

A/B Testing: Comparing two versions of a feature to see which performs better among users.

Surveys and Questionnaires: Collecting user feedback post-testing to gain insights into their experiences.

💡 **Tip:** Always observe users in a natural setting to gather genuine feedback. Avoid leading questions that may bias their responses.

Gathering user feedback is crucial for refining your software. Here are some strategies to ensure you collect meaningful insights:

Create open-ended questions in surveys to encourage detailed responses.

Use tools like Google Forms or Typeform for easy feedback collection.

Conduct follow-up interviews with users to delve deeper into their experiences.

Establish a feedback loop where users can continuously provide insights even after the software is deployed.

User personas are fictional characters that represent your actual users. They help you understand user needs, preferences, and pain points. Here's how to create effective user personas:

Gather demographic data through surveys and interviews.

Identify common characteristics, goals, and challenges faced by different tenant types.

Create detailed personas that include names, backgrounds, and specific needs.

🔍 **Common Mistake:** Avoid making personas too generic. Tailor them to reflect the distinct characteristics of your target audience.

Mini usability tests can be conducted at various stages of development to gather quick feedback. Here’s how to implement them:

Select a small group of users that represent your target audience.

Define specific tasks for users to complete during the test.

Observe their interactions and note areas where they struggle.

Analyze the results to make informed design decisions.

"Good design is about making things usable, not just beautiful." - Unknown

Hands-On Exercise: Conduct a Usability Test

To solidify your understanding, conduct a mini usability test with a prototype of your digital management system. Here’s a step-by-step guide:

Select 3-5 users from your target audience.

Prepare a short script outlining the tasks you want them to complete.

Record their interactions, noting any difficulties they encounter.

Gather their feedback through a post-test survey.

Compile your findings and prepare a brief report on improvements.

Homework: User Experience Evaluation

Evaluating User Experiences: The Heart of Software Success

User Experience Evaluation Quiz

Identifying gaps in existing property management software is crucial for developing a solution that truly meets the needs of property managers and tenants alike. This lesson will guide you through the process of conducting a thorough gap analysis, focusing on techniques that will enable you to pinpoint areas for innovation.

Gap analysis is a strategic tool used to compare actual performance with potential or desired performance. In the context of property management software, it helps identify the discrepancies between current offerings and the specific needs of property managers and tenants.

Define the current state: What software solutions are currently in use?

Identify the desired state: What features or functionalities are missing?

Analyze the gaps: What are the implications of these missing features?

Stakeholders play a critical role in identifying gaps in software solutions. Engaging with them effectively will provide insights into their experiences and expectations.

Conduct interviews with property managers to gather qualitative data.

Distribute surveys to tenants to understand their frustrations with current systems.

Hold focus group discussions to facilitate open dialogue about software needs.

💡 Tip: Utilize open-ended questions during interviews and surveys to gather deeper insights.

Once you have gathered feedback, it's essential to analyze it effectively. Here are some techniques you can employ:

Organizing a workshop can be an effective way to bring stakeholders together to discuss gaps in existing software.

Prepare materials that summarize existing software features and stakeholder feedback.

Facilitate discussions around the identified gaps.

Use collaborative tools (e.g., whiteboards, sticky notes) to brainstorm solutions.

"Innovation is born from the gaps we identify in existing solutions." - Unknown

Practical Exercise: Conducting Your Own Gap Analysis

Now that you understand the techniques, it's time to apply them. Conduct a gap analysis for an existing property management software solution.

Identify a software solution you currently use or are familiar with.

Gather feedback from at least three stakeholders regarding their experiences.

Perform a SWOT analysis to identify strengths and weaknesses.

Create a prioritization matrix to rank the identified gaps.

Homework: Conduct Your Own Gap Analysis

Spotting Opportunities: Identifying Gaps in Existing Solutions

Gap Analysis Quiz

Dive deep into the current landscape of property management software. This module examines existing solutions, their features, and limitations, providing you with the knowledge necessary to innovate and improve upon them.

Understanding the Digital Landscape

Stakeholder engagement is not just a checkbox on a project plan; it is the lifeblood of successful software design. In property management, stakeholders include tenants, property managers, maintenance teams, and real estate investors. Each group has unique needs and expectations that, when understood, can lead to a more effective digital management system.

Before diving into engagement techniques, it’s essential to understand the different stakeholders involved in property management. 

- **Tenants**: Their satisfaction is paramount. They want a seamless experience for maintenance requests, payment processing, and communication.
- **Property Managers**: They seek tools that streamline operations, enhance communication, and reduce workload.
- **Maintenance Teams**: They require efficient systems for tracking requests and managing schedules.
- **Real Estate Investors**: They focus on return on investment and operational efficiency.

Techniques for Effective Stakeholder Engagement

1. **Conduct Stakeholder Interviews**: Schedule one-on-one interviews with key stakeholders to gather qualitative insights. Prepare open-ended questions that encourage detailed responses. 

2. **Surveys and Questionnaires**: Use online tools like Google Forms or SurveyMonkey to create surveys that reach a larger audience. This method can quantify needs and preferences effectively.

3. **Focus Groups**: Organize focus group discussions to gather diverse perspectives. This interactive setting allows stakeholders to bounce ideas off each other, leading to richer insights.

User personas are fictional characters that represent different tenant types or stakeholder groups. They help in visualizing the end-user during the design process. Here’s how to create effective user personas:
- **Gather Demographic Data**: Use surveys or existing data to collect information on age, profession, and technology usage.
- **Identify Pain Points**: Understand the challenges each persona faces in property management.
- **Define Goals**: What does each persona hope to achieve with the digital management system?

Mock meetings can be an effective way to practice stakeholder engagement techniques. Here’s a simple structure to follow:
- **Set an Agenda**: Outline key discussion points and goals for the meeting.
- **Role Play**: Assign roles to participants (e.g., tenant, property manager) and simulate the meeting.
- **Feedback Session**: After the mock meeting, gather feedback on the effectiveness of communication and engagement strategies.

💡 **Tip:** Always follow up with stakeholders after meetings or surveys. Acknowledge their contributions and keep them informed about how their feedback is influencing the project.

- **Ignoring Feedback**: Always listen to stakeholder feedback, even if it challenges your initial ideas.
- **Overcomplicating Surveys**: Keep surveys concise and focused to encourage participation.
- **Failing to Prioritize**: Not all feedback is equal. Learn to prioritize features based on stakeholder needs and project goals.

"The best way to predict the future is to create it." - Peter Drucker

Practical Exercise: Engage Your Stakeholders

1. Identify at least three key stakeholders in your property management context.
2. Prepare a list of open-ended questions for interviews.
3. Conduct at least one interview and summarize the findings in a brief report.

Reflect on how the engagement techniques learned in this lesson can be applied to your project. Consider how the insights gained will inform the design of your digital property management system.

Homework: Stakeholder Engagement Plan

Engaging Stakeholders: The Key to Successful Software Design

Stakeholder Engagement Quiz

Understanding your tenants' needs is crucial for creating a digital property management system that truly enhances their experience. Surveys are a powerful tool to gather this information, allowing you to make informed decisions based on real feedback.

Effective surveys start with clear objectives. What do you want to learn? Here are key principles to keep in mind when designing your surveys:

Define the purpose of the survey clearly.

Use a mix of closed and open-ended questions.

Avoid leading questions that may bias responses.

Test your survey with a small group before full deployment.

📝 Tip: Use tools like Google Forms or SurveyMonkey for easy survey creation and distribution.

Once you have collected responses, the next step is analysis. Here’s how to effectively analyze your survey data:

Compile the data into a manageable format, such as a spreadsheet.

Identify trends and patterns in the responses.

Segment data based on demographics or specific tenant types.

Create visual representations (charts/graphs) to present findings.

Summarize key insights and actionable recommendations.

"The goal is to turn data into information, and information into insight." - Carly Fiorina

Data alone is not enough; you must translate it into actionable insights. Here are steps to ensure your findings lead to real improvements:

Prioritize insights based on impact and feasibility.

Develop specific action plans for each insight.

Assign responsibilities for implementing changes.

Set timelines for reviewing progress on these actions.

🔍 Common Mistake: Failing to act on survey insights can lead to disengagement. Always follow through with changes based on feedback!

To maximize the effectiveness of your surveys, consider these best practices:

Engage tenants by explaining the purpose of the survey.

Offer incentives for completing the survey, such as discounts or entry into a raffle.

Ensure anonymity to encourage honest feedback.

Follow up with respondents to share how their feedback was used.

Now it's time to put your knowledge into practice. Create a draft of a user survey for your digital management system.

Draft at least 10 survey questions based on the principles learned.

Include a mix of question types (multiple choice, open-ended, rating scales).

Share your draft with a peer for feedback.

Real-World Example: Successful Tenant Surveys

Consider the case of a property management company that implemented quarterly tenant surveys. By actively engaging with tenants and acting on feedback, they increased tenant satisfaction scores by 30% within a year. They focused on addressing maintenance issues and enhancing communication, leading to improved retention rates.

Homework: Conduct a User Survey

Surveying the Landscape: Conducting User Surveys Effectively

User Survey Effectiveness Quiz

User personas are fictional characters created based on real data to represent different tenant types. They help property managers understand the needs and behaviors of their tenants, leading to better design decisions.

To create effective user personas, start by gathering demographic data. This includes age, gender, income level, family size, and occupation. You can collect this data through surveys, interviews, and existing tenant records.

Utilize online survey tools like Google Forms or SurveyMonkey to gather data.

Analyze existing tenant records to identify trends.

Conduct interviews with a sample of tenants to gain qualitative insights.

Once you have gathered demographic data, the next step is to define user characteristics. This involves identifying the motivations, goals, and pain points of your tenants.

📝 Tip: Use empathy mapping to visualize tenant motivations and challenges. This can help you better understand their needs.

With demographic data and user characteristics in hand, you can now create actionable personas. Each persona should include a name, a photo, demographic details, goals, and pain points.

const tenantPersona = {
  name: 'Family-Focused Fiona',
  age: 35,
  income: 75,000,
  goals: ['Safe neighborhood', 'Good schools', 'Community activities'],
  painPoints: ['Limited parking', 'High rent'],
};

Developing User Personas Based on Surveys

Surveys can provide valuable insights into tenant preferences and behaviors. Use the data collected to refine your personas further. Consider conducting focus groups to validate your personas.

Create a survey focusing on tenant satisfaction and desired features.

Analyze survey results to identify common themes.

Conduct focus groups to discuss findings and refine personas.

User personas are not static; they should evolve as you gather more data and feedback. Regularly revisit your personas to ensure they accurately reflect your tenant base.

🔄 Common Mistake: Avoid creating personas based solely on assumptions. Always base them on real data and feedback.

Practical Exercise: Create Your User Personas

Now it's your turn! Based on the techniques discussed, create at least two user personas that represent your tenant demographics. Include their goals, pain points, and how your digital management system can address their needs.

Create two user personas based on your tenant demographics.

Share your personas with your peers for feedback and suggestions.

Homework: Developing User Personas

Building Profiles: Creating User Personas for Effective Design

User Personas Quiz

Engage with stakeholders to uncover the unique needs of your property. This module emphasizes the importance of gathering feedback from tenants and management to create a tailored digital solution.

Defining Property-Specific Needs

Understanding system architecture is crucial for the success of your digital property management system. It serves as the blueprint that guides the development process, ensuring that all components work harmoniously together.

System architecture involves defining the structure, components, and relationships within your software. Here are some key principles to consider:
- **Modularity**: Break down your system into smaller, manageable modules that can be developed and tested independently.
- **Scalability**: Design your system to handle growth, whether in terms of user numbers or additional features.
- **Interoperability**: Ensure that different modules can communicate effectively with one another and with external systems.

🛠️ **Tip:** Always consider future needs when designing your architecture. What features might you need to add down the line?

Choosing the right technologies is critical. Here’s a step-by-step guide to selecting the best tools for your project:
1. **Define Requirements**: List the functionalities your system must support.
2. **Research Options**: Investigate various technologies that meet your needs.
3. **Evaluate Performance**: Consider factors like speed, reliability, and support.
4. **Assess Compatibility**: Ensure your chosen technologies can work together.

"The best technology is the one that fits your needs, not the one that’s the latest or most popular." - Tech Expert

User flow diagrams illustrate how users will interact with your system. They help identify potential bottlenecks and improve user experience. Here’s how to create one:
- Start by defining user personas.
- Map out the steps a user will take to complete a task.
- Identify decision points where the user might need to choose between options.

Architecture diagrams provide a visual representation of your system’s structure. Here’s a simple approach to sketching one:
1. **Identify Components**: List all major components of your system, like the database, user interface, and APIs.
2. **Define Relationships**: Show how these components interact with each other.
3. **Use Diagramming Tools**: Tools like Lucidchart or Draw.io can help you create professional-looking diagrams.

Real-World Example: Successful Architecture in Action

Consider a digital property management system that successfully integrates tenant screening, maintenance requests, and payment processing. The architecture is modular, allowing for easy updates and scalability. The technology stack is chosen based on performance and compatibility, ensuring smooth user interactions.

💡 **Common Mistake:** Failing to document your architecture decisions can lead to confusion later in the development process.

Homework: Designing Your System Architecture

Blueprinting Success: Principles of System Architecture

System Architecture Quiz

Database design is the backbone of any digital management system. A well-structured database not only enhances operational efficiency but also ensures reliable data management and reporting capabilities.

A database schema is the blueprint for how your database is structured. It defines the tables, fields, relationships, and constraints that will govern data storage and retrieval. When designing a schema for a property management system, consider the following key components:

- **Entities:** Identify the main entities in your system, such as tenants, properties, leases, and maintenance requests.
- **Relationships:** Define how these entities relate to one another. For instance, a tenant can have multiple leases, while a property can have multiple maintenance requests.

🛠️ **Tip:** Use Entity-Relationship Diagrams (ERDs) to visualize the relationships between your entities before finalizing your schema.

Normalization is the process of organizing data to minimize redundancy and improve data integrity. Here are the key normal forms to consider:

- **First Normal Form (1NF):** Ensure that each column contains atomic values and that each entry in a column is of the same kind.
- **Second Normal Form (2NF):** Remove partial dependencies; all non-key attributes must depend on the entire primary key.
- **Third Normal Form (3NF):** Eliminate transitive dependencies; non-key attributes should not depend on other non-key attributes.

CREATE TABLE Tenants (
    TenantID INT PRIMARY KEY,
    FirstName VARCHAR(50),
    LastName VARCHAR(50),
    Email VARCHAR(100)
);

CREATE TABLE Properties (
    PropertyID INT PRIMARY KEY,
    Address VARCHAR(255),
    OwnerID INT,
    FOREIGN KEY (OwnerID) REFERENCES Owners(OwnerID)
);

Data integrity is crucial for maintaining the accuracy and reliability of your database. Implement the following strategies:

- **Constraints:** Use primary keys, foreign keys, and unique constraints to enforce data integrity.
- **Validation Rules:** Implement rules to validate data entries, ensuring that only valid data is accepted.

Data Matters: Best Practices in Database Design

Learn how to design a robust architecture for your digital management system. This module focuses on defining system interactions, technologies, and ensuring scalability and functionality.

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Dive into these insightful books to enrich your knowledge and drive your digital transformation journey in property management!