The Art of People: 11 Simple People Skills That Will Get You Everything You Want
by Dave KerpenThis book offers actionable insights into building rapport and effective communication, essential for any sales manager.
Crucial Conversations: Tools for Talking When Stakes Are High
by Kerry Patterson, Joseph Grenny, Ron McMillan, Al SwitzlerA must-read for mastering difficult conversations, this book enhances your ability to foster team dynamics and resolve conflicts.
The Five Dysfunctions of a Team: A Leadership Fable
by Patrick LencioniLencioni's classic illustrates the importance of trust and communication in teams, vital for enhancing rapport-building skills.
Influence: The Psychology of Persuasion
by Robert B. CialdiniUnderstanding the principles of influence can significantly boost your team's rapport-building capabilities and sales effectiveness.
Drive: The Surprising Truth About What Motivates Us
by Daniel H. PinkThis book explores motivation, providing insights on how to inspire your team to improve customer relationships.
Mindset: The New Psychology of Success
by Carol S. DweckDweck's exploration of growth versus fixed mindset is crucial for fostering a culture of continuous improvement in your team.
The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever
by Michael Bungay StanierThis practical guide to coaching techniques will enhance your ability to develop rapport and trust within your sales team.
Emotional Intelligence: Why It Can Matter More Than IQ
by Daniel GolemanGoleman's insights into emotional intelligence are key for effective communication and rapport-building in sales.