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The Art of People: 11 Simple People Skills That Will Get You Everything You Want

by Dave Kerpen

This book offers actionable insights into building rapport and effective communication, essential for any sales manager.

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Crucial Conversations: Tools for Talking When Stakes Are High

by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

A must-read for mastering difficult conversations, this book enhances your ability to foster team dynamics and resolve conflicts.

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The Five Dysfunctions of a Team: A Leadership Fable

by Patrick Lencioni

Lencioni's classic illustrates the importance of trust and communication in teams, vital for enhancing rapport-building skills.

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Influence: The Psychology of Persuasion

by Robert B. Cialdini

Understanding the principles of influence can significantly boost your team's rapport-building capabilities and sales effectiveness.

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Drive: The Surprising Truth About What Motivates Us

by Daniel H. Pink

This book explores motivation, providing insights on how to inspire your team to improve customer relationships.

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Mindset: The New Psychology of Success

by Carol S. Dweck

Dweck's exploration of growth versus fixed mindset is crucial for fostering a culture of continuous improvement in your team.

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The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever

by Michael Bungay Stanier

This practical guide to coaching techniques will enhance your ability to develop rapport and trust within your sales team.

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Emotional Intelligence: Why It Can Matter More Than IQ

by Daniel Goleman

Goleman's insights into emotional intelligence are key for effective communication and rapport-building in sales.

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The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

by Stephen R. Covey

Coveyโ€™s principles provide a framework for personal and team effectiveness, essential for building strong customer relationships.

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Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity

by Kim Scott

This book emphasizes honest communication and feedback, crucial for improving team dynamics and rapport.

Dive into these books to elevate your expertise and transform your approach to training and team dynamics. Your journey to becoming a master in rapport-building starts now!