A harmonious relationship characterized by mutual trust and understanding, crucial for successful sales.

A communication technique that involves fully concentrating, understanding, responding, and remembering what the other person says.

Communication without words, including body language, facial expressions, and gestures that convey messages.

Different categories of customers based on their behaviors and preferences, influencing how they respond to sales approaches.

Fundamental theories that explain how people think, feel, and behave, essential for building rapport.

The process of establishing confidence and reliability in relationships, vital for successful sales.

The unique ways individuals convey and interpret messages, requiring adaptation for effective rapport.

Methods for receiving and processing input from others to improve communication and rapport-building skills.

Acting out scenarios to practice sales techniques, enhancing confidence and effectiveness in real-life situations.

Strategies for maintaining and nurturing relationships with clients to ensure satisfaction and loyalty.

Techniques for reconnecting with clients after initial interactions to strengthen relationships.

The ability to understand and share the feelings of others, crucial for building rapport.

The skill to adjust communication and sales strategies based on the customer's personality and needs.

A measure of how products and services meet or exceed customer expectations, influenced by rapport.

Sustained connections with clients that foster loyalty and repeated business.

A plan outlining how to sell products or services effectively, including rapport-building techniques.

Skills used to interact and communicate with others, essential in sales for building rapport.

The foundational elements of rapport that encourage open communication and positive interactions.

The process of interacting with customers to foster a strong relationship and enhance their experience.

A reflective process where individuals evaluate their skills and progress to identify areas for improvement.

The ability to modify one's communication style to suit the audience or situation.

Adjusting one's approach based on psychological principles to enhance rapport with different customer types.

The results of sales efforts, including success rates and customer satisfaction levels.

Engaging in simulated sales scenarios to practice skills and receive immediate feedback.