Understanding customer behavior and motivations to tailor sales strategies effectively.

Building relationships with customers to foster loyalty and encourage repeat business.

A persuasive presentation aimed at convincing potential customers to purchase a product.

The ability to convey information clearly and persuasively in sales interactions.

Strategies to address and resolve customer concerns during the sales process.

Assessing what customers require to tailor products and services accordingly.

Fully focusing on and understanding a customer's words to respond appropriately.

Non-verbal cues that convey messages during sales interactions.

Methods used to influence a customer's decision-making process.

Establishing a trusting relationship with customers to enhance sales effectiveness.

Using narratives to make sales pitches more relatable and engaging.

Processes for gathering input to improve sales pitches and strategies.

Detailed profiles representing target customers to guide sales approaches.

The organized format of a sales pitch, including introduction, body, and conclusion.

Practicing sales scenarios to improve skills and confidence.

Tools like slides or props used to enhance presentations and clarify messages.

Strategies to finalize a sale and encourage customer commitment.

Practicing sales in a controlled environment to gain real-world experience.

A tailored strategy for applying learned sales techniques in real situations.

Encouraging customers to purchase additional products related to their initial choice.

Persuading customers to buy a more expensive product or upgrade their choice.

Contacting potential customers who have not expressed prior interest.

The process of identifying and attracting potential customers.

A model illustrating the customer journey from awareness to purchase.

The percentage of potential customers who complete a desired action, like making a purchase.