A structured framework for managing and improving an organization's quality processes, ensuring compliance with standards such as ISO.

International standards that define best practices for quality management, including ISO 9001, which focuses on customer satisfaction and continuous improvement.

An ongoing effort to enhance products, services, or processes by making incremental improvements over time.

The process of monitoring and evaluating products or services to ensure they meet specified quality standards.

The identification, assessment, and prioritization of risks followed by coordinated efforts to minimize, monitor, and control the probability of unfortunate events.

A specific ISO standard that outlines requirements for a quality management system, focusing on customer satisfaction and process improvement.

A method that emphasizes understanding and managing interrelated processes to improve an organization's efficiency and effectiveness.

A principle of quality management that prioritizes meeting customer needs and enhancing customer satisfaction.

A data-driven methodology aimed at reducing defects and improving quality by identifying and removing causes of errors.

A systematic approach to minimizing waste within a manufacturing system without sacrificing productivity.

A systematic examination of a quality system carried out by an internal or external auditor to ensure compliance with standards.

A failure to meet a specified requirement, which can lead to corrective actions to address the issue.

Steps taken to eliminate the causes of nonconformities to prevent recurrence.

The process of managing documents to ensure that the correct versions are available and that they are properly reviewed and approved.

The process of involving individuals or groups who have an interest in the outcomes of a project or organization.

Measurable values that demonstrate how effectively an organization is achieving key business objectives.

A formal statement from management that outlines an organization's commitment to quality and its objectives.

A structured plan designed to enhance employees' skills and knowledge in quality management practices.

A process where outputs of a system are circled back and used as inputs, crucial for continuous improvement.

The systematic process of ensuring that quality requirements are met throughout the production process.

Legal requirements that organizations must adhere to in order to operate within their industry.

A concise summary of a larger report or document, highlighting the main points and recommendations.

A tool used to evaluate and prioritize risks based on their likelihood and impact.

A plan outlining how to execute the QMS manual and engage stakeholders effectively.

The shared values, beliefs, and practices that shape how quality is perceived and prioritized within an organization.