The process of conveying messages without words, using body language, facial expressions, and gestures.

The ability to recognize, understand, and manage our own emotions and the emotions of others.

The behavioral relationships and interactions among team members that influence their performance and collaboration.

The shared values, beliefs, and behaviors that shape how work gets done within an organization.

A systematic process of envisioning a desired future and translating that vision into actionable goals.

Signals such as facial expressions, posture, and gestures that convey information beyond spoken words.

The non-verbal signals expressed through posture, movements, and gestures that communicate feelings and attitudes.

Movements of facial muscles that convey emotions and reactions, critical for effective non-verbal communication.

Differences in non-verbal communication practices and interpretations across diverse cultures.

The ability of a leader to influence and guide individuals or teams towards achieving goals.

The exchange of information and feelings between individuals, encompassing both verbal and non-verbal elements.

A communication technique that involves fully focusing, understanding, and responding to what is being said.

A plan that outlines how information will be conveyed and received within an organization.

Measurable values that demonstrate how effectively an organization is achieving key business objectives.

A structured approach to assess the effectiveness of communication strategies and initiatives.

A personal record of thoughts and experiences that promotes self-reflection and learning.

The process of guiding a group through discussions and activities to achieve specific learning outcomes.

Collecting feedback from team members to understand their views on non-verbal communication.

Tools such as charts, graphs, and images used to enhance understanding and retention of information.

Plans and methods used to put communication strategies into practice effectively.

A trial run of a strategy in a controlled environment to assess its feasibility and impact.

A strategic planning tool used to identify strengths, weaknesses, opportunities, and threats related to a project.

Constructive criticism and suggestions provided by colleagues to improve performance and outcomes.

A comprehensive summary of a project or strategy, delivered to an audience to showcase learning and outcomes.

A detailed outline of steps to be taken in order to achieve specific goals or objectives.