The process of integrating digital technology into all areas of an institution, fundamentally changing how it operates and delivers value.

The incorporation of new technologies into existing systems to improve efficiency and effectiveness in administrative processes.

The series of tasks and workflows that manage the operations of an institution, including admissions, registration, and student services.

A structured approach to transitioning individuals, teams, and organizations to a desired future state, minimizing resistance.

The overall experience a user has with a system, focusing on ease of use, accessibility, and satisfaction.

A strategic plan that outlines the steps and timelines for implementing digital transformation initiatives.

A method for assessing the difference between current capabilities and desired outcomes in technology integration.

The process of involving all relevant parties, such as faculty and students, in decision-making and planning.

An analysis to determine the viability of proposed technology solutions and their alignment with institutional goals.

The process of estimating the financial resources required for technology implementation.

Creating a preliminary model of a system to test concepts and gather user feedback before full-scale development.

Identifying, assessing, and prioritizing risks followed by coordinated efforts to minimize or control their impact.

Fictional characters created based on user research to represent different user types and their needs.

The process of creating a plan to allocate financial resources for technology integration and upgrades.

Evaluating the effectiveness and appropriateness of current technologies in meeting administrative needs.

Programs designed to help staff adapt to new technologies and processes, ensuring successful implementation.

Standards used to assess the effectiveness and feasibility of proposed technology solutions.

Software and systems used to manage and streamline administrative tasks within an institution.

Using data analytics to inform and guide strategic decisions in digital transformation.

An approach that prioritizes the needs and preferences of users in the development of systems and processes.

A detailed outline of how to execute the digital transformation roadmap, including timelines and responsibilities.

The reluctance of staff or stakeholders to adopt new processes or technologies, often due to fear or uncertainty.

Preparing alternative courses of action in case the primary plan encounters unforeseen challenges.

Implementing changes in stages rather than all at once, allowing for adjustments based on feedback and outcomes.

External companies that provide software, hardware, and services necessary for technology integration.