The strategic approach to conveying information during a crisis to mitigate damage and maintain trust.

The practice of influencing and controlling an organization's reputation, especially after a crisis.

Any individual or group affected by or interested in an organization's actions, especially during a crisis.

The deliberate relationship between an organization and the media, crucial for effective crisis communication.

A hypothetical situation that poses a threat to an organization's reputation or operations.

A strategic planning tool assessing Strengths, Weaknesses, Opportunities, and Threats related to crisis management.

The process of creating clear and impactful messages tailored to specific audiences during a crisis.

The mediums through which crisis messages are delivered, such as social media, press releases, or direct communication.

Techniques used to interact with stakeholders effectively during a crisis to maintain trust.

Methods for gathering stakeholder responses during a crisis to inform ongoing communication strategies.

The actions taken by an organization to address and manage a crisis effectively.

The process of assessing the effectiveness of crisis communication strategies after a crisis has occurred.

The identification and analysis of potential risks that could lead to a crisis.

A group of professionals designated to manage and respond to a crisis situation.

The practice of being open and honest with stakeholders, particularly during a crisis.

A prepared summary of key information for media or stakeholders during a crisis.

A practice exercise to prepare for real media interactions during a crisis.

A comprehensive document outlining strategies, messages, and protocols for managing a crisis.

An approach that anticipates potential crises and prepares responses in advance.

Strategies implemented to restore an organization's reputation after a crisis.

A chronological outline of events and responses during a crisis situation.

An organized event where an organization provides information to the media during a crisis.

The overall process of preparing for, responding to, and recovering from a crisis.

The planned sequence of actions for disseminating messages during a crisis.

The process of identifying and categorizing stakeholders based on their influence and interest.