A harmonious relationship characterized by mutual understanding and trust, essential for effective sales.

A communication technique that involves fully concentrating, understanding, responding, and remembering what the speaker says.

The transmission of messages or signals through body language, facial expressions, and gestures, impacting rapport.

The interaction between a business and its customers, aimed at fostering loyalty and satisfaction.

An educational approach that involves active participation and engagement from learners, enhancing retention.

Methods used to evaluate the effectiveness of training, including formative and summative assessments.

An ongoing effort to enhance products, services, or processes by making incremental improvements over time.

Systems for collecting and analyzing participant responses to improve training effectiveness.

A structured unit of training content designed to teach specific skills or knowledge.

Stimuli that provoke emotional responses, influencing customer behavior and rapport.

Principles that guide how adults learn, emphasizing self-direction and practical application.

The interactions and behaviors between individuals within a group, affecting collaboration and learning.

Scoring guides used to evaluate performance based on specific criteria, ensuring consistency in assessment.

Quantifiable measures used to evaluate the success of training programs and initiatives.

The level of participation and emotional investment of learners in the training process.

The methods and techniques used to present training content to participants.

Categories of customers based on their behaviors and preferences, requiring tailored approaches.

New and creative methods implemented to improve training effectiveness and participant engagement.

Training activities designed to leave a lasting impression on participants, enhancing retention.

A strategy for testing training activities on a small scale before full implementation.

Imaginary data used for analysis and practice in assessing training effectiveness.

An organizational mindset focused on ongoing enhancement and adaptation based on feedback.

The development of skills and knowledge that enhance an individual's career prospects and effectiveness.

The degree to which training achieves its intended outcomes and improves performance.

Involving all relevant parties in the training process to ensure success and buy-in.