A field that combines psychology and finance to understand how emotional and cognitive biases affect financial decisions.

Systematic patterns of deviation from norm or rationality in judgment, impacting decision-making.

The process of building and maintaining relationships with clients to enhance satisfaction and trust.

The cognitive process of choosing between alternatives, influenced by biases and emotions.

The ability to recognize and manage one's own emotions and the emotions of others, crucial for effective client interactions.

A communication technique that involves fully concentrating, understanding, and responding to clients' messages.

Openness in communication that fosters trust, allowing clients to feel more secure in their decisions.

The reliance on the integrity, strength, ability, and character of a person or organization, essential for client relationships.

Resources and techniques designed to facilitate better interactions and connections with clients.

Elements that influence individuals' thoughts and behaviors, impacting their financial decisions.

Detailed analyses of real-world applications of behavioral finance principles to illustrate their effectiveness.

Detailed descriptions of clients' characteristics, preferences, and psychological tendencies.

Deliberate and thoughtful communication aimed at achieving specific goals in client interactions.

Processes through which clients provide input on their experiences, facilitating continuous improvement in engagement.

Planned approaches to enhance client interaction and satisfaction based on behavioral insights.

The process of creating strategies to manage an individual's or organization's financial resources.

The quality of being based on or in accordance with reason or logic, often challenged by emotional biases.

The deteriorating quality of decisions made by an individual after a long session of decision-making.

A behavioral finance concept that involves subtly guiding choices without restricting options.

Understanding gained from observing how psychological factors influence financial behaviors.

A client-centered counseling style for eliciting behavior change by helping clients explore and resolve ambivalence.

The ability to communicate effectively with clients from diverse cultural backgrounds.

Methods that enhance the clarity and impact of messages exchanged between planners and clients.

A measure of how products or services meet or exceed client expectations.

The ability of a business to retain its clients over time, crucial for long-term success.